Link: https://www.opentext.com/products/contact-center-software
Description: webGenerate actionable insights into customer behavior with advanced speech, call center Voice-of-Customer and multichannel analytics. Optimize performance management Automate scoring and reporting to maintain consistent quality standards and …
DA: 68 PA: 3 MOZ Rank: 39
Link: https://www.opentext.com/file_source/OpenText/en_US/PDF/opentext-po-opentext-qfiniti-observe-en.pdf
Description: webUse logged calls to monitor, evaluate, and coach agents • On-demand or business rules recording: Capture recordings based on events or business rules for sales verification or application monitoring through various call recording interfaces • Active call recording: Use the switch manufacturer’s proprietary call recording
DA: 55 PA: 72 MOZ Rank: 94
Link: https://www.opentext.com/file_source/OpenText/en_US/PDF/opentext-po-opentext-qfiniti-autoscore-en.pdf
Description: webQfiniti AutoScore provides flexible scoring models for measuring both agent and customer behaviors in real time and across all interaction touch points. with immediate re-alignment results. In addition, Qfiniti AutoScore allows analysts and supervisors to update scoring parameters in real time.
DA: 2 PA: 91 MOZ Rank: 10
Link: https://www.crmxchange.com/Solution-Vendors/OpenText/OpenText-Qfiniti/
Description: webQuality Monitoring. Real-time monitoring of voice and screen; Web interface; Schedule for call recording; Playback for any LAN/WAN workstation; Speech Analytics; Analytics based on keywords or phrases; Screen Playback synchronized with audio; Instantaneous call retrieval; Flexible rules editor; VoiP recording; Voice and screen saved in standard ...
DA: 6 PA: 91 MOZ Rank: 90
Link: http://xentrax.com/wp-content/uploads/2018/06/OpenText-QFinity-Observe.pdf
Description: webPRODUCT HIGHLIGHTS. Through a single enterprise platform, Qfiniti Observe records all calls for compliance management and allows you to selectively capture calls for quality assurance. Similarly, screen capture can be deployed full-time for compliance or used randomly for quality assurance.
DA: 31 PA: 100 MOZ Rank: 24
Link: https://www.youtube.com/watch?v=-hF4WqEzWhw
Description: web8. Share. 1.6K views 6 years ago. OpenText Qfiniti is an integrated, modular workforce optimization (WFO) suite. The call and screen recording, agent evaluation, real-time agent guidance, survey,...
DA: 25 PA: 20 MOZ Rank: 86
Link: https://community.cisco.com/t5/ip-telephony-and-phones/qfinity-recording-system/td-p/1924537
Description: webHi All, We have implemented QFINITY voice recording. There are 2 remote offices through a VLAN and this VLAN is being monitored on a port of a 3560. In this port, the QFINITY server is connected. The problem is that phones of these remote offices.
DA: 69 PA: 98 MOZ Rank: 21
Link: https://arcqs.com/resources/insights/what-is-call-monitoring/
Description: webDec 15, 2023 · Call monitoring involves the systematic process of recording and analyzing interactions between customers and call center agents. Additionally, interactions can encompass a wide range of communication channels, including phone calls, video calls, and even online chats. qfinity
qfinityDA: 25 PA: 53 MOZ Rank: 47
Link: https://www.sprinklr.com/cxm/call-center-quality-assurance/
Description: webJul 17, 2023 · CXM Guide / The ultimate guide to call center quality assurance. Deep dive into call center quality assurance and learn about its benefits, implementation strategy and best practices in this detailed guide. Sprinklr Team. • July 17, 2023. • 7 min read. Table of Contents. What is quality assurance in call centers? qfinity
qfinityDA: 94 PA: 59 MOZ Rank: 76
Link: https://www.opentext.com/file_source/OpenText/en_US/PDF/opentext-po-ce-qfiniti-live-en.pdf
Description: webWith Qfiniti Live real-time speech analytics, call center agents will receive on-the-call guidance throughout their customer call engagement. Qfiniti Live will safeguard an agent’s ability to say the correct information or context during every single customer conversation.
DA: 40 PA: 80 MOZ Rank: 30