How to Fix It When the Alexa App Is Offline - Lifewire. Here are a few common troubleshooting techniques to try when Alexa says your Echo is offline. Before trying any of these troubleshooting techniques, try restarting your Echo. Unplug the Echo device, wait a minute, then plug it back in. Check the Alexa app to see if the Echo is back online.How to setup Amazon Alexa?
Set up in the Alexa app. Open the Alexa app and follow the on-screen instructions to set up your device. If you aren't prompted to set up your device after opening the Alexa app, tap the More icon to add your device manually. 5.